Top 20 hotel services to offer to your guests
This submit is also accessible in:
Français
What expert services ought to you have in your lodge? To remedy this question, the Encounter Lodge team analyzed 1000’s of items of info delivered by our hotel buyers to obtain the totally free and paid out hotel expert services most valued by vacationers.
Leading 10 chargeable providers:
Checklist based mostly on an assessment of 16,103 stays
- Breakfast
- Parking
- Love package deal / Adore box
- Reserve of tickets or passes (subway, museum, and so on.)
- Bottle of champagne
- Bouquets
- Restaurant
- Space with non-public check out
- Spa / Hammam / Massage
- Shuttle / Shuttle / Personal bus
Top rated 10 no cost resort solutions:
Checklist based mostly on an assessment of 16,103 stays
As opposed to web pages like Scheduling.com, the world’s major resort reservation web-site, it is essential to reinforce your resort give with lots of totally free mini-services available to your buyers. Here are the types they select the most when presented an expanded record:
- Global adapter
- Metropolis map
- Bottle of h2o
- Ironing facilities
- Extra pillows in place
- Luggage
- Splendor package: hair dryer, shaving kit, etc.
- Welcome tray in space / Courtesy tray
- Baby / boy or girl package (mattress, significant chair, etc.)
- Concierge company (alarm clock, reservations, assistance, etcetera.)
Why really do not your expert services get bought?
Really handful of hoteliers have an active approach for marketing paid out companies. When questioning a couple professionals, the responses provided were being:
“We have paid out companies for sale on our scheduling engine, but they are just about under no circumstances requested. “
“Our receptionists really don’t sell them. “
Equally of these observations are sad to say genuine.
The to start with is effortlessly explained: a world wide web user who pays for equally his air ticket and his hotel will probably not want to pay additional. You have to give them some time right before promoting them extras.
The 2nd a single is considerably way too variable since it implies a human competence component. A receptionist really should of system be incredibly industrial, no matter whether it is offering your extras or just staying very personable with your buyers.
There is a 3rd concealed aspect whose importance is from time to time underestimated: the checklist of expert services for sale should correspond to your form of clientele (which is sad to say not normally the scenario). Possessing a full revenue technique of “Love box” and “Romantic dinner” when your clientele is composed of 80% of Corporates would obviously not generate numerous gross sales possibly.
Summary
Enhance your offer and boost your distinction!
As a hotelier, you have the option to supply many attention-grabbing expert services to your clients, hence enhancing the general top quality of their continue to be. Really don’t skimp on amount, but adapt the providers made available to the buyer!
A corpo will not be fascinated in the identical detail as a one tourist, a couple or a loved ones!
The extra you personalize, the extra you have chances to offer 🙂 Boost the client expertise by presenting them solutions tailored to their remain, improve your e-reputation, and improve your RevPAR….
